Delivery & Tracking
Can I choose which courier my parcel will be delivered with?
Delivery options on our website and in store are determined by the shipping options available. We partner with different couriers for different services such as Door to Door delivery, Express delivery, Room of Choice and Room of Choice and installati
Delivered - Missing items from order/ Why wasn't my order sent together?/ Why do I have two items with the same tracking but only one has arrived?
Some of our products come in multiple cartons, these cartons can sometimes get separated while in-transit. Therefore they may arrive at different times. Please allow the estimated delivery time frame for your order to arrive. If your tracking has bee
My tracking is invalid
Invalid tracking could be due to the following reasons. 1. The order was just dispatched and you are trying to track it: For orders that have only just left our warehouse, the tracking number will not work immediately as the freight has to travel bac
Will I get a call prior to, or upon, delivery?
Contact numbers are provided to the couriers when your order is shipped however we cannot guarantee, as some couriers do not call prior or during delivery. The couriers that do call you prior to the delivery is the Room of choice (or Room of choice +
Can I change my shipping / delivery address?
Errors can occur and we would prefer you to call us (1300 169 600) immediately for any change in address as we process the freight to go out next business day. Our team will be able to check the status of your order and see if we can still update it