General FAQ

Treadmills FAQ

Exercise Bike FAQ

Cross Trainer FAQ

Rowing Machine FAQ

Strength Equipment FAQ

APP's FAQ

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LSG Fitness

Product Information

Which cardio equipment are low impact on joints?

Can I keep my equipment undercover outdoors?/ Does your equipment require to be used indoors only?

How to you lay the rubber gym floor mats?/ What do you use to glue the mats to ground?

How to clean rubber gym mats?

Do you sell parts for other brands?

Can your gym mats be used outside?

Is maintenance required for my treadmill?

Is running on a treadmill as effective as running outside?

Which treadmill is suitable for me?

Are treadmills easy to install?

Treadmill or Cross Trainer - which one should I choose?

Which treadmill cover is right for my treadmill?

Why are some treadmill higher at the front of the walking deck when it is on 0 incline?

What is the difference between HP and CHP for treadmills? Which one is better?

How to avoid static electricity build up

Which spin bike is suitable for me?

What is the difference between Spin bikes, Upright bikes and Recumbent bikes?

Do you have a bike that can generate resistance from pedalling backwards?

How do I check if the bike seat distance to pedals is suited for my height?

What kind of maintenance is required for upright/spin/recumbent bikes?

What is the difference between having a front or rear flywheel for cross trainer?

What kind of maintenance is required for cross trainers?

How much assembly is required for the cross trainers?

What is the difference between magnetic and air & magnetic rowing machines?

What are cable ratio? / How much weight am I actually pulling on your cable machines?

What is the difference between Olympic and Standard weight plates and barbells?

How to connect to the compatible Apps?

Can I pick up my purchase?

When can I collect my order after purchasing?

Why do I need to pay for Transfer for Click & Collect?

How long can you hold my order for Click & Collect?

Can I authorise a 3rd party courier/person to collect on my behalf?

Collection FAQ

Can I choose which courier my parcel will be delivered with?

Delivered - Missing items from order/ Why wasn't my order sent together?/ Why do I have two items with the same tracking but only one has arrived?

My tracking is invalid

Will I get a call prior to, or upon, delivery?

Can I change my shipping / delivery address?

Delivery & Tracking

Delivery & Collection

What is your change of mind policy?

What is the time frame for refunds once the order is returned?

Can I return the product to your warehouse?

Will the refund go back to the original payment method?

Are you able to arrange a courier to return the product if I don't like it?

Do you accept or buy back used equipment of your brand? / Do you do trade in?

Return & Refunds

Do you offer AfterPay, ZipPay or Pay in 4?

What payment methods do you accept?

Can I split my payment?

There are two payments on my PayPal transaction

How to obtain a copy of my invoice

Can I place an order over the phone?

Have I been charged twice for my order?

Do you accept American Express (Amex)?

Payments

Why haven't I been contacted for the installation service I purchased?

Why is the courier not assembling my product?

Can the installer mount or anchor the products for me?

Do you have installation service for the gym tile floor mats?

How easy is it to install your products? / Can I purchase assembly later if I get stuck?

After set up, will the installer take away the carton and rubbish?

Assembly & Services

Where can I bring the machine in for repair?

Do you have a technician in my area if I need a repair/service?

Does your warranty cover labour fees? / Do I have to ship it back to you for repairs?

Do you cover warranty for commercial use?

Do you sell parts for older models?

Warranty & Repairs

What are your operating hours?

What is The Fitness Outlet?

Contacting our Customer Service Team

Flexible Payment Options

Can I get a Quote made for NDIS? / Are you an NDIS provider?

Info & Updates

I am having trouble logging into my account.

How do I unsubscribe from receiving marketing email?

I want to remove my digital footprint. Can you delete my account from your website?

Can I check out without creating an account?

I cannot see my invoices on My Account. How can I get my tax invoices?

How do I view my Invoice and purchase history?

My Account

Can you do a better price?

Is it safe to purchase on your website with my credit card?

Can I cancel my order?

How do I redeem a discount code?

I bought the wrong product - can I change or amend my order?

Do your prices include gst?

Why is it asking for a Shipping Address but I am going to Click & Collect?

I'm having issues checking out

An item in my cart has sold out

I missed out on a special offer or promotion - is it too late?

Can I pay for a presale order when it arrives?

Where can I find more information about a product (eg. dimensions)?

What is a Pre-Order purchase?

When will you have more stock?

How do I make a purchase online?

Do you have any retail outlets, or viewing facilities?

Do you have a price match policy?

How do I find out the postage cost for my item?

How can I judge the quality of a product without viewing it first?

The item is in-stock however I cannot choose pick-up?

I want to choose delivery however the options given is only pick up

Why is shipping cost so expensive?

Orders & Purchasing