Warranty & Repairs
Where can I bring the machine in for repair?
We have a store location in NSW and VIC, before arriving our technical support team will need some details for the issue. You may need to leave the equipment with us for repair if the issue requires parts or will take time. Our technicians are not av
Do you have a technician in my area if I need a repair/service?
We have technical support team located in NSW and VIC for selected areas. For other states we may use an authorised 3rd party technician and if you are in a remote, regional and rural area, it may be harder to source a technician - the equipment may
Does your warranty cover labour fees? / Do I have to ship it back to you for repairs?
Our warranty period only covers parts replacement and does not include call-outs which will be separately charged. Please note that in some areas, call outs may not be available. For areas where we do not have a technician we will need the equipment
Do you cover warranty for commercial use?
Our warranties only are for Domestic use unless otherwise stated for Commercial warranty. This information can be found in the product specifications of the item page. We have a select few of items that can be used in a commercial setting. If you are
Do you sell parts for older models?
At LSG Fitness we carry parts for a certain period of time until they are phased out. If you require parts for an older LSG machine, please email us the details (or images) of the part required to [email protected] or you can also submit a Pr